Refund Policy

At 3DNA Design, we are committed to delivering exceptional quality and customer satisfaction. If you are not fully satisfied with your purchase, we offer a 110% refund policy under the following conditions:

3DNA Models

1. Eligibility for Refund

  • The product must be returned to us in its original condition.

  • Refund requests must be initiated within 7 days of delivery.

2. Return Process

To qualify for the refund:

  1. Contact us at info@3dna.ie to notify us of your return.

  2. Ship the product back to the address provided by our team. The cost of return shipping is the responsibility of the customer.

  3. Include a brief description of the issue with the product.

3. Refund Details

  • Once we receive and inspect the returned product, we will process a refund equal to 110% of the original purchase price.

  • Refunds will be issued via the original payment method within 14 business days.

4. Exclusions

This policy does not apply to:

  • Products that are damaged due to improper handling, use, or alterations by the customer.

    If you have any questions about our 110% refund policy, please contact us at info@3dna.ie. We value your trust and look forward to resolving any issues to your satisfaction!

3D Walkthroughs

There are no refunds for our 3D walkthroughs, however we are happy to revise your final version should it be unsatisfactory.

Just drop us an email at info@3dna.ie